Content policies
Why was my letter blocked, and what can I do about it?
Every letter is automatically checked before it can be sent. This screening helps keep the service safe — it blocks content our Terms don't allow, such as content that is threatening, harassing, abusive, fraudulent, deceptive, hateful, or obscene, plus a few practical categories: - Inappropriate language that can't be mailed. - Text art (ASCII drawings) — letters must be plain text. - Legal advice or legal citations — PostalGenie is a correspondence tool, not a law firm, so we can't mail letters that give legal advice. Rewrite it in your own words: describe your situation and what you want, without quoting laws, statutes, or legal conclusions. - Letters that score too high on our overall safety review as written. If your letter is blocked, the reason appears right under the draft. In most cases the fix is simple: edit the flagged part and continue — the letter is re-checked automatically. You may also see cautions that don't block sending — for example, a reminder that untrue factual claims about a person or company could be libel, or that sensitive personal numbers are visible to anyone who handles the envelope. These are worth reading: you're responsible for what you send. Think a block is a mistake? Email support@postalgenie.app with your letter's details and we'll take a look.
Is Genie giving me legal, medical, or financial advice?
No. Genie is an automated drafting tool — not a lawyer, doctor, financial advisor, accountant, or any other licensed professional. It formats the information you provide into a letter; it doesn't provide professional advice, and using PostalGenie doesn't create an attorney-client or any other professional relationship. That matters in practice: - Letters generated through PostalGenie are not legal advice and may not satisfy specific legal notice requirements. - We don't review your letter for legal sufficiency, accuracy, or compliance with laws or deadlines. - PostalGenie may not be used for service of process, court filings, or any communication that requires a legally prescribed method, unless you independently confirm compliance. You're the author of every letter you send. Genie is designed not to add facts you didn't supply, but AI output can contain errors — review the final letter carefully, because approving it means adopting it as your own. If your situation involves legal, medical, or financial stakes, talk to a qualified, licensed professional first.