Can I change or cancel my letter after I've paid?

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PostalGenie Support

Last updated on Jul 3, 2026

Unfortunately, no. Payment is your final approval — your letter goes straight into the print-and-mail pipeline, and once it's handed off for printing it can't be recalled or changed.

That's why we show you the exact PDF before checkout: what you approve is precisely what gets printed and mailed. Please review the letter and the recipient address carefully before you pay.

Before payment, everything is free to change — edit the draft, swap the address, or delete the draft entirely.

If something looks wrong with an order you've already placed, email support@postalgenie.app and we'll look into it with you in good faith.