Pricing & payment
How much does it cost to send a letter?
A flat price per letter, with no subscription: - First-Class: $4.99 per letter — standard delivery. - Certified Mail: $14.99 per letter — adds USPS tracking and a record of delivery. Both prices cover everything: drafting, printing, postage, and handling. Each letter is a single page, printed in black and white on standard letter-size paper. Prices are shown exclusive of sales tax; any applicable sales tax is calculated and added at checkout. The price that applies to your order is the one shown at checkout when you pay. Drafting, editing, and previewing are free — you're only charged when you approve and send a letter.
Can I get a refund? What if my letter can't be delivered?
You can draft, edit, and preview for free — nothing is printed, mailed, or charged until you approve and pay. If you decide not to send a draft, simply delete it; there's nothing to refund. Because payment and hand-off to our mail provider happen together, a paid letter can't be edited, cancelled, or refunded — except for a verified error on our side. If a letter fails to print or mail because of a verified error on our side, we will, at our discretion, either reprint and re-mail it or refund what you paid for that letter. Undeliverable mail: address checks reduce, but don't guarantee, deliverability — and you confirm the recipient address before paying. Postage for mail that's undeliverable because of an inaccurate or incomplete recipient address is non-refundable. Something wrong with an order? Email support@postalgenie.app and we'll work with you in good faith.
Is my payment information secure?
Yes. Payments are processed by Stripe, our payment processor and the merchant of record for your purchase — we never see or store your full card details. What we keep is a receipt of your order: the order number, addresses, tracking, and a payment summary (card brand, last four digits, billing address), so you have a record of what was sent. Your data is stored in the US and encrypted in transit and at rest — including your letter contents and saved addresses. We never sell your data.